Good afternoon,

The National Weather Service is predicting a significant winter storm with the potential for ice, snow and strong winds over the next several days. Damaging winds and accumulation of ice and snow could cause downed trees and power lines which may have the potential to cause power outages and network damage that could impact internet, TV and phone service. Prior to the storm, your constituents can sign up to receive service alerts via text or voice message by going to My Account. Once they’re set up, we’ll notify them, when outages affect service. They’ll get restoration timing and other updates until their Suddenlink service is restored. 

In the event our services are impacted, customers can visit My Account for service updates. They can also:

• Message us at suddenlink.com/chat
• Tweet us @Suddenlinkhelp
• Call us at 877-794-2724

Many of these resources, as well as storm preparation recommendations and frequently asked questions, are also available at http://www.suddenlink.com/storm. 

Finally, contact information for our Government Affairs team is provided below. We are here in the event you need assistance.

Altice USA Government Affairs Contacts: 

Johnny Moyer, Government Affairs Director

Email: Jonathan.Moyer@AlticeUSA.com

Cell: (469) 690-4714

Samantha Pardal-Jerez, Manager of Government Affairs 

Email: Samantha.Pardal-Jerez@AlticeUSA.com

Cell: (347) 452-2311 

Johnny Moyer  

Director, Government Affairs   

Altice USA  

5830 Granite Parkway  

Plano, Texas 75024